Careers

Main Duties/Tasks

• To understand & control departmental budgeted & actual payroll cost by allocating labour resources in line with forecasted business levels.
• To ensure the Front Office meets budgeted targets. 
• To provide training and development for employees in Front Office procedures.
• To develop strong working relationships with all customers in order to maximise sales opportunities and generate business for the future. 
• To provide a programme of basic training for all new members of staff and to communicate performance and development issues on a regular basis.
• To ensure the development of all employees within the department to continue to deliver and improve upon the service we offer.
• To maintain levels of service that consistently exceeds the expectations of our guests.

Main Duties/Task

The role oversees the daily activities of the Conference & Banquet Department

• Assist the Conference & Banqueting Manager.
• Ensure brand service standards are delivered in every area.
• Ensure the highest customer service and event satisfaction.
• As a key member of the resort service team, it is the supervisor's responsibility to motivate the C&B team, to use initiative and have a proactive approach to ensure we always give our guests an experience to remember.

Do you have previous experience, passionate about delivering 5* standards and demonstrate a genuine passion for the hospitality industry Please apply.

Main Duties/Tasks

• Managing the Food & Beverage service to consistently high standards.
• Effectively controlling the flow of customers and orders throughout service. 
• Ensuring your team maximise all sales opportunities. 
• Dealing with any customer queries in an appropriate manner. 
• Responsibility for accurate management of all transactions during service 
• Managing staff schedules, stock and wastage levels. 
• Previous experience in organising Food & Beverage service in a range of outlets
• Good supervisory skills and delegation skills. 
• The flexibility to respond quickly and positively to a range of work situations 
• An interest in developing others to be part of a winning team.

Main Duties/Tasks

• Quality, service and high standards are critical to ensure we meet and exceed customer expectations.
• Ensure consistent Brand Service Standards are delivered in every area 
• Evaluate levels of guest satisfaction with a focus on continuous improvement 
• Be aware of trends and propose ideas to build the range and quality of F&B 
• Optimise sales and contain costs, identifying any areas for action 
• Set achievable budgets and other short and long term Functional goals 
• Provide effective leadership to the F&B teams to ensure targets are met and exceeded both for the hotel and for their own career progression

We're now recruiting for key positions ahead of our hotel opening

• Chef de Partie
• Demi Chef de Partie 
• Commis Chef 
• Breakfast Chefs (all sections)

If you are passionate about delivering 5* standards and demonstrate a genuine passion for the hospitality industry

Main Duties/Task

• Responsible for dealing with all membership enquiries from a) prospects and b) current members using systems and techniques documented within the Sales Process File.
• Responsible for handling and generating spa enquiries and up-selling to maximise average spend.
• Ensuring that all memberships are completed in line with the sign up standards.
• Responsible for the monitoring of personal sales performance and ensuring the sales database is in good order.
• Hit KPI's which will be set on a daily, weekly, monthly and annual basis.
• To play an active role in generating new enquiries.
• Ensuring that high levels of customer service are adopted at all times.